Codesmith website down for at least 14 days and their Director of Programs, Academics & Outcomes is leaving

I received a tip that Codesmith claims that they are making progress and expect access very soon. My understanding is that they successfully removed the 8 year old phone number from the account, however they can't login or recover it yet and have to proceed with account recovery. No matter what they tell you - keep in my that this is not normal. If you have an account properly in your name and company, you should be able to recover it in fewer steps with proper identification. My suspicion os the account is not setup properly and they cannot restore access based on the name/ownership and they are trying to get back in via creative approaches. For example, by proving they pay the bills and that the two factor phone number is invalid and getting it removed, it removes one of the hurdles, but if they can't get access to the email address on the account, and someone else's name is on the account, then it might take a very long time. No one would have to speculate if Codesmith transparently explained what was happening and the fact that it's not clear is proof that they are not being transparent. The fact that they tell you are they are being transparent when they aren't, is what makes me so upset.