u/sheriffderek wrote (the comment Michael replied to):
\> there is zero they can do to rebuild credibility now. I'm not sure if most people are really aware / or able to even gage credibility - are they? Doesn't seem like it to me... \> they have ZERO IP of value in their program I was thinking -- they could just send out an emai
u/michaelnovati replied · · edited ★ FEATURED
If I was Will, I would have posted this on day 1:
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"Codesmith community. I'm deeply sorry and I let you down. We have been so focused on delivering value to the community we make a rookie mistake with keeping our AWS account up to day, and we lost access. Not only did we lose access, but the our website, email, and all backend services are down as well. We don't know when we will regain access, and we will communicate daily updates.
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In the meantime, we purchased [codesmith.org](http://codesmith.org) \[it's available for $10K\] and we will be moving our operations there ASAP, keep an out for more about that.
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Most importantly, we are conducting a thorough activity log of what happened and what we will do to change our engineering team to prevent it from happening again. We will be having three industry experts review the report, comment, and release it publicly with the set of steps we will take. Then we will follow up in 30 days with an auditor sign off that we completed the steps
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I again want to deeply apologize because this shouldn't have happened and it's my fault. I want to make sure that the rest of the team isn't penalized for my mistakes and I take full responsibility.
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Our team is here to support you in your journeys and we will continue to do everything we can to make that happen at the quality bar we strive to deliver."
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