u/redmondnstuff wrote (the comment Michael replied to):
I’m just saying I don’t believe any business with a founder CEO could replace 300 people with OpenAI today. This sounds like some asshole trying to sound impressive.
u/michaelnovati replied ·
I think [Klarna](https://www.fastcompany.com/91039401/klarna-ai-virtual-assistant-does-the-work-of-700-humans-after-layoffs) is the canonical example. They fine tuned ChatGPT 3 models on their customer service people and then replaced many with the new model.
I don't know if these were full time employees or if they were located in Europe, or how much they saved by doing it.
Many sides to any story, this isn't my AMA but I have many thoughts on this haha.