u/g8rojas wrote (the comment Michael replied to):
Ok. If they do not do the work you have planned for them, is it a failure of you or your plan? You can keep them in your org or not. That point does not matter. They have not indicated that there is any personal reason for them not to "show up". If you do not want to
u/michaelnovati replied ·
It depends!
The vast majority of people we work with are currently working, so the most common reason for rescheduling and changing roadmaps is last minute work situations and that's totally fine, not a failure.
There are 20 different reasons people can miss sessions. If someone doesn't have a good reason we automatically have a multi stage process of determining why, generally around making changes to the person's load and pace.
If people are bad actors and don't show up our product handles that by taking that into account when determining sessions.
It's a complex patented system we built, hard to explain, Forbes recently interviewed us and there is a write up there about it.