u/ConstructionPlenty51 wrote (the comment Michael replied to):
I've tried repeatedly to speak with people at Outco about the situation. In emails I repeatedly asked for a phone number of someone, or a different person to speak to and I would never get it. I was only ever able to speak with the one person who made the initial request for
u/michaelnovati replied ·
Yeah sorry to hear that. I'm not going to comment on the day to day but I've heard similar things from others now about those changes and it's perhaps why they removed the ability to apply from their website.
If the person who was telling you about AppBooster told you that over the phone and not in writing and doesn't work there anymore then I would tell Outco the date and time this person told you this with as much detail as possible (if it's in writing that's better) and tell them you are not paying anything until they investigate and respond to that claim.
The second strategy I would try is showing some willingness to pay a flat fee for the services you go that you think is fair. By offering something fair you are making a gesture that you want to work with them instead of a more adversarial approach. If you genuinely believe you should not pay a cent then don't offer something. But if you think all of the stuff you did was worth $1000 or $2000 then offering that to call it settled might be a good approach.