u/rsd212 wrote (the comment Michael replied to):
Saw a bunch of people waiting around for their Ubers to arrive at the airport. We hopped right in a taxi, no waiting. Checked the apps on the drive home and taxi was cheaper in addition to faster.
u/michaelnovati replied ·
I've been in this situation and stuck with Uber. The reasons why?
1. I don't want to deal with payment or think about payment
2. I want to track where I'm going in an app because I don't trust anyone and want to make sure the cab driver heard the destination right and is going there.
3. I know Uber is tracking pretty much everything it can in the apps and if anything went wrong security wise, I think they could react faster than if I had a problem in a cab
4. I know cans are supposed to have metered pricing in most cities but I tend to find cab pricing is a surprise at the end of the trip. I watch the meter and then at the end of the trip the person pushes a button and it goes up 20%. Tolls? Fees? Taxes? No idea. With Uber I know how they are transparently ripping me off with fees upfront in the price produced.
It's a bit ironic for 4 because Uber used to follow the cab model where your fee is determined at the end of the trip but due to a big lawsuit and settlement they had to show it upfront - and I think it made the product better.