Hack Reactor has close to zero integrity

I'm the co-founder of coaching platform and while it's not a bootcamp and everyone has a unique experience, we still collect feedback on every single thing people do, weekly feedback, everyone has a team of 3 staff members to give feedback to, and we even have fully anonymous/untraceable feedback mechanisms. And then even then, once in a blue moon, someone leaves and says they had a bad experience - when all their feedback on paper was positive (and there had been no anonymous feedback related to their complaint) Sometimes it can be really hard to figure out what problems are if people don't communicate them clearly through the provided channels. You might assume they know because a lot of people are having a bad time, but maybe it's fewer people than it seems - and the people are not surfacing their complaints. Maybe it's not! I'm not making assumptions but it's important to know!